Postage

Items are generally posted within 24-72 hrs. If you require items in a hurry please choose the express post option and add in the comments section that you would appreciate speedy delivery and we will do our best to get it out to you.

FREE POSTAGE FOR PURCHASES OVER $350.00

Postage costs are fixed. We understand how frustrating postage costs are when buying over the internet so we have tried to provide you with as many choices as possible. Unfortunately as so many other things have been doing lately, postage costs have risen in past weeks so we have had to raise our shipping costs slightly.

Australian post - this option is NOT INSURED, TRACKABLE or REPLACEABLE. This option is available and may provide you with a cheaper shipping rate if you are only purchasing one or two items (one nappy to send costs about $4.60, two nappies are $6.00, with prices going up from here) as it is calculated based on the weight and dimensions of your parcel and the area it is going to. However, if your parcel is LOST OR STOLEN the fate of your parcel lies with Australia Post. They do cover some costs if your parcel is lost and we will endeavour to assist you in your claim for this but we will not resend, refund or otherwise cover the cost of the loss. Please check your order, as it may in fact be CHEAPER to send your order via courier or Express post (that are both insurable and trackable).

Courier - This is a fixed price option of $8.45. In most cases this shipping option will work out cheaper for you overall.  It is trackable and insured so if a parcel is lost or stolen we will resend your parcel immediately with identical items or the nearest alternative. Ships within 1-10 days (depending on your area 1 day in QLD, possibly up to 10 days to TAS and WA). Most areas of Australia are serviced by this option, however if your area is not we will send your parcel via express post at no extra charge. PLEASE use a street address if choosing this option, as the courier does not send parcels to PO Boxes.

Express Post - This option again depends on weight and dimensions of your parcel. Express post provides a trackable service with limited insurance and guarantees quick handling. PLEASE NOTE in most cases Express Post will take 2 days not overnight as our business is located in regional QLD.

Returns

We understand the problems with online shopping therefore we do have certain return policies:

You may return your nappy for a full refund (excluding postage) if they are returned within 1 week and you have contacted us previously regarding this. Nappies must be in original condition and not show any evidence of being worn or washed.

You may exchange sizes and colours however postage costs are your responsibility and they must be returned within a reasonable time and not show any evidence of being worn or washed.  If you are purchasing nappies for an unborn baby and need to return incorrect size/colour or unwanted items please contact us first.

We try to check each and every nappy that leaves our store for any defects however occasionally these happen. If your nappy incurs a fault within 30 days of purchase please return it to us and we will refund your postage and ship you a new nappy free of charge. Faults include loose, broken or missing snaps or a sewing fault that is not deemed by us to be the result of incorrect use.

Any issues that arise after this time will be dealt with on a case-by-case basis. Please note : postage costs in this instance will be your responsibility.

Layby

We know that sometimes you want to buy all those nappies, but can't afford to pay all at once. Hence, we do offer a layby option here at The Nappy Bucket. You will need to give us a 10% deposit for your order within a week of ordering, if we don't receive this then we will assume that the order is not wanted anymore and we will cancel it.

Payment is required weekly or fortnightly (though do email us if you are having problems with this). You will need to place your order number and the word 'Layby' into the description when you transfer funds into our nominated bank account so we can keep track of your order. There is a 10% cancellation fee if you decide to cancel your order, and no orders will be sent until they are fully paid off.

Simply choose the 'layby' option as the payment option when you get to the end of the shopping cart area and our bank details are also there for you to transfer funds into. Please don't hesitate to contact us if you have any queries about these policies.